Q. How long does it take to receive my order?
A. Delivery is usually 14-21 days, during peak periods delivery can take 4 weeks.
Q. How can I get the best result on my blanket?
A. First of all it is important to take a really good photo or scan the picture to your computer. The image needs to be large and have good resolution with no blur. Lot's of colour will give the most impact. We recommend having a colour background as the blank blanket is white, so any non coloured areas will be white.
Q. Can I machine wash my blanket?
A. Yes, our blankets are machine washable and the print will not fade with washing.
Q. I am not happy with my blanket, can I return it?
A. We offer a 100% satisfaction guarantee. If you are not entirely happy with the quality of your product or it is damaged in any way please contact us. We will replace any faulty item. If we pick up on any issues with your image before printing, we will contact you.
Q. My blanket doesn't look exactly like the preview?
A. Color variations can occur as all computer monitors are different. We ask you to keep in mind that the preview is not a guarantee of the final print color, although in most cases it is very close. In the case whereby your image hasn't lined up correctly when being created, we will manually adjust it to get the best print layout for you.
Q. I keep getting an error message when I load my image, why?
A. Your image is too small. You need to load a larger image. Our software is giving you a warning that the image is substandard and the print quality would be poor.
Q. Do you offer any discounts?
A. Yes, we have regular discounts and promotions. Please join our monthly newsletter to receive discount codes.
Q.Does my order have tracking?
A. Yes, tracking is provided and we will email you the details once your item is shipped.